This incident form is intended to report any irregularities during bunker deliveries within the Port of Rotterdam. These may include issues related to quantity, quality, safety, or procedural deviations, as well as any other situations that the Port Authority should be aware of.

How your information will be used :
The Port Authority represented by the Harbor Master and the Port of Rotterdam Authority N.V. will review each report and, depending on the nature of the incident and the consent you provide, may follow up through investigation or additional inspections. All reported incidents contribute to:

• Improving operational safety and service quality
• Building data insights for better support to the bunker ecosystem
• Achieving end-to-end visibility in the bunkering chain
• Laying the foundation for targeted digitalization, enabling real-time coordination, documentation, and transparency
   

Your report helps identify technical, procedural, or coordination issues, equipment malfunctions, and dispute causes—information that is essential for continuous improvement.

Why you should report an incident:
Only when incidents are reported can the Port Authority take quantified action to address problems and enhance the reliability and efficiency of bunker operations. Your input is critical to maintaining high standards and ensuring safe, transparent, and timely bunkering processes.

Confidentiality:
Your report will be treated confidentially and will not be shared with third parties. The Harbour Master does not intervene in individual disputes between parties.